faq

Frequently Asked Questions

Is Teracube unlocked?

Yes, Teracube is an unlocked smartphone ready to run on many wireless carriers.

What US carriers does Teracube support?

Teracube is an unlocked smartphone and can run on AT&T, T-Mobile, Cricket Wireless, Metro by T-Mobile, Tracfone Wireless, H2O, Simple Mobile, Lyca Mobile, PureTalk, Consumer Cellular, Ultra Mobile, Straight Talk, Red Pocket Mobile, Jolt, Ting, Airvoice Wireless, and Google Fi.

Why doesn’t Teracube support Verizon network?

Teracube does support Verizon's 4G LTE (Band 13) and also its 3G network. However - Teracube is not part of Verizon’s BYOD program. This is why it is not listed as a supported carrier.

How is the camera picture quality on Teracube?

Teracube has a Dual rear camera setup (12+5 MP Samsung sensor). This configuration allows it to take beautiful shots both in daylight as well as night. The front camera is 8MP and is ready to take amazing selfies in all situations.

How many years of Android and security updates will Teracube get?

Teracube will receive 3 years of Android and security updates. We plan to release updates every 3 months. Android 10 is scheduled to arrive in Spring 2020.

What operating system does Teracube run?

Teracube runs on stock Android 9.0 Pie and will be upgraded to Android 10 in spring 2020.

What accessories does Teracube come with?

Each Teracube unit contains the Teracube smartphone, Quick charger, USB-C charging cable, earphones, a clear semi-hard TPU case, as well as a tempered glass, oleophobic (anti-fingerprint) screen protector (factory installed).

Can you tell me more about Teracube's effort on sustainability and reduction in e-waste?

Our vision is to reduce the environmental and social impact of devices by making them last longer, ethically sourcing their components and making sure that they are manufactured in best possible labor conditions.

Can the display notch be hidden?

Yes - there is a Display setting to "hide" the notch. It makes the status bar black with inverted icons so that the display seems a true rectangle.

What North America and South American countries and carriers does Teracube support

Teracube supports 2G and 3G bands worldwide. For 4G LTE bands, we have verified the following countries: [North America and South America] Canada : Roger, Bell, Telus, Freedom, Videotron, Virgin Canada, MTS, Eastlink Mexico : Lusacell, Movistar, Nextel, Telcel, AT&T, Ultravision Brazil : Claro, Nextel, Oi, TIM, Vivo Colombia : Avantel, Claro, Movistar Costa Rica : Claro, Kolbi, Movistar Argentina : Claro, Personal, Movistar Peru : Bitel [Other countries] - Please check the next Question

What other countries are supported?

2G and 3G is supported worldwide. For 4G LTE, we have verified the following countries: [Asia] HongKong : 3, ChinaMobile, CSL, SmarTone Singapore : MobileOne, Singtel, StarHub Malaysia : Celcom, Digi, Maxis, U Mobile South Korea : LG U, SK Telecom Thailand : AIS, DTAC, TrueMove H [Other countries and carriers] Please check the LTE bands for your respective carrier. Teracube supports Bands 1,2,3,4,5,7,8,12,13,17

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